To Copy comments/description field value from Service Request BC  to corresponding Contact’s Email field.

Assumptions 

1.     Service Request Field : Abstract à Copy from Field

2.     Contact Field : Email Address 2 àCopy To Field.

3.     Contact Id will be populated when picking contact pick applet and it is MANDATORY for saving Service Request record.

NOTE: Please free to change the needed fieldnames as per actual need. Taken above fields only for testing purpose. 

HIGH LEVEL CHANGES:

 

BUSINESS COMPONENT: SERVICE REQUEST 

1.     CHECKING IMMEDIATE POST CHANGE PROPERTY

FIELD NAME

Abstract

Immediate Post Change

TRUE

                       

  

      Setting IPC to true will trigger actions immediately once the value of this field is set. Here in our scenario, it will trigger below user properties.

2.     ADDING USER PROPERTIES: 

Whenever Abstract field is set it will trigger below properties.

1. Name:  On Field Update Invoke 6 :  user property which will SetEmailMethod of BC

Value : "Abstract", "Service Request", "SetEmailMethod"

2. Name: Named Method : It is called when SetEmailMethod is invoked . This is to call "UpdateRecord " method of Siebel Vannila(OOB) BS(Inbound E-mail Database Operations) to update the contact which take BusObj , BusComp , Id , FieldToUpdate and Value as input. 

Value: "SetEmailMethod", "INVOKESVC", "Service Request", "Inbound E-mail Database Operations", "UpdateRecord", "'BusObj'", "'Contact'", "'BusComp'", "'Contact'", "'Id'", "[Contact Id]", "'Field: Email Address 2'", "[Abstract]"

Courtesy : Annie Inthrakumar